Our employees are our greatest asset, and we are committed to keeping them engaged. We foster open communication through town halls, performance reviews, and feedback platforms, ensuring that every voice is heard. Our initiatives, including volunteer programs and regular engagement surveys, help us build a positive work culture where every employee feels valued and motivated.

Identifying and developing high-performing and high-potential talent remains a priority. Through Talent Reviews, we assess and nurture individuals with the potential to take on greater responsibilities. Our 360-degree assessment tool plays a key role in evaluating successors, ensuring they are prepared to lead with confidence.

The Bank maintained a strong performance management framework to track and evaluate employee productivity. This system not only ensures accountability but also serves as a foundation for career growth, giving qualified internal employees priority consideration for promotion.

We champion diversity in all its forms. By creating an inclusive environment that embraces different perspectives, we drive innovation and better serve our diverse customer base. We continuously work to ensure that our workforce reflects the rich cultural tapestry of our communities and that every employee has equal opportunities to succeed.

At Metrobank, we uphold the highest standards in labor practices and human rights. We ensure that our operations and those of our partners adhere to international labor standards, promote fair treatment, and foster a respectful workplace. Our commitment to collective bargaining and ethical business practices guarantees that we support both our employees and our broader community.

Zero Tolerance for Discrimination, Harassment, and Human Rights Violations

Metrobank upholds a zero-tolerance policy for all forms of discrimination, harassment, and human rights abuses. This applies within our organization and across our business relationships, ensuring that employees, customers, and stakeholders are treated with dignity and respect.

Our commitments are guided by the following global covenants:

Our core commitments include:

Creating a safe and healthy workplace goes beyond compliance and reflects our commitment to caring for our people. In 2024, we recorded zero work-related fatalities and maintained full adherence to health and safety regulations. Through Metrobank CARES, we support employee well-being in six key areas: physical, mental, social, spiritual, financial, and occupational health. Our Health and Safety Committees, guided by the Occupational Health and Safety (OHS) system, oversee action plans with a goal of zero incidents.

We conduct regular assessments, offer flu vaccinations, and integrate emergency preparedness into daily operations through inspections and risk controls. Employees are encouraged to report incidents, which are promptly addressed. Training programs and strong participation help foster a culture of shared responsibility. In 2024, participation in APE and Executive Check-Ups rose to 22% from 7% in 2023, demonstrating our continued support for proactive health management and a well-supported workforce.