Accounts

• How do I open an account?
• What valid IDs can I present?
• How much is the maintaining balance?
• I am a US citizen and would like to open an account. What are the requirements?

ATMs, CAMs and Branch

• I lost my debit/prepaid card. What do I do?
• I lost my PayCard. How do I get a replacement?
• No money was dispensed when I tried to withdraw.

Debit Cards

• How can I get a debit card?
• How do I reset my PIN?
• I lost my card. What do I do?

Credit Cards

• How do I apply for a credit card?
• How would I know the status of my credit card application?
• Where can I pay my credit card bill?

Metrobank Online

• How do I use Metrobank Online?
• Who can enroll in Metrobank Online?
• Will I be able to receive the verification code if I enroll to Metrobank Online while overseas?
• How do I change my Metrobank passcode?
• How can I use the tax payment facility to pay for my income tax?

Metrobank App

• Where can I download the NEW Metrobank App?
• How do I log in or sign up on the NEW Metrobank App?
• When I try to sign up, I get the error: “Mobile Number / Email are invalid. Please provide another.” What do I do?

MIA of Metrobank Card

• Who is MIA of Metrobank?
• Can I chat with MIA without downloading an app?
• Can I use MIA to apply for a credit card?

Cardless Withdrawal

• What is Cardless Withdrawal?
• How much can I withdraw through Cardless Withdrawal?
• How do I make a Cardless Withdrawal?

Metrobank AppKey

• What is Metrobank AppKey?
• How do I activate Metrobank AppKey?
• When do I use AppKey?

Online Time Deposit

Wealth Manager

• What is Wealth Manager?
• Am I eligible to use Wealth Manager?
• What are the features of Wealth Manager?

UITF Online

• What is UITF Online?
• What is the Enroll UITF feature?
• I have an existing Metrobank savings account. Can I open my first UITF?

Metrobank Operations Support Engine (MOSE)

• What is Metrobank Operations Support Engine (MOSE)?
• How do I enroll to Metrobank Operations Support Engine (MOSE)? Who can enroll?
• How do I access the Metrobank Self-Service Station Website?

Cash Pick-up

• What is Cash Pick-up?
• What accounts can be used for Cash Pick-up transactions?
• How much cash can be sent through the Cash Pick-up service?

Home Loan

• How do I apply for a Home Loan?
• What factors are considered in the evaluation of my application?
• What are the application requirements for a Home Loan?

Car Loan

• How do I apply for a Car Loan?
• What factors are considered in the evaluation of my application?
• What is the minimum and maximum term for a Car Loan?

Personal Loan

• How can a Personal Loan help me?
• What are the eligibility requirements to apply for a personal loan?
• How do I apply for a Personal Loan?

Investments

• How do I avail of a UITF?
• What is a UITF?
• What investment options are available to me?

Remittance

• How do I replace a lost/damaged ATM card?
• What forms do I need to fill up to make a remittance when I’m abroad?

Bank Certificate

• How do I apply for a Bank Certificate?
• How can I verify the authenticity of a Bank Certificate issued by Metrobank?

Downloadable Files

• Client Dispute Form
• Consumer Loan Application Forms
• Account Maintenance and Instruction Form
• Deposit Terms and Conditions

Statements of Account

• Where can I view my Statements of Account (SOAs)?
• For which types of account can SOAs be generated?
• What web browsers can be used to access to view SOAs?

Forex

• What documents do I need to present when buying foreign currency for non-trade purposes?
• What documents do I need to present when buying foreign currency for Outward Investment?

Metrobank Business Online Solutions

• I did not receive a temporary user ID. Where can I get it?
• I have not received my temporary user ID and temporary password. How can I sign in?

Money Basics

• What is Money Basics?
• Do I need to be a finance major to manage my money better?
• Should I hire a financial advisor?

Fight Fraud

• What are the main types of online banking fraud?
• How does the scammer get my information?
• How do I deal with fraud?

Metrobank Credit Card Bills2Pay

• How can I enroll billers?​
• What is Metrobank Bills2Pay?
• What billers are available for enrollment?

Merchant Services

• How can merchant services help my business?
• What types of payments are accepted by a Metrobank POS terminal?
• Is there a monthly sales requirement for merchant partners?