Metrobank is PH’s Most Recommended Retail Bank

From the beginning of the pandemic, bankers geared up and stood on the front lines to continue serving the banking public.

Metrobank President Fabian Dee stressed that bankers played a critical role in serving society amidst the big disruption brought on by COVID-19.

“Serve the country by serving our customers. Keeping our services going despite the challenges is our contribution to the nation’s healing and in doing so we become the good hands that truly deliver on our Meaningful Banking promise" said Dee in his message to Metrobankers.

Now eight months into the pandemic, Metrobank remains committed to that promise as they put the needs of the customers first -- helping them navigate their finances and prioritize what is meaningful to them, depending on their individual needs and goals.

This did not go unnoticed as The Asian Banker BankQuality Consumer Survey 2020 on Retail Banks recently awarded Metrobank as the Most Recommended Retail Bank in the Philippines, and the fourth most recommended in the Asia Pacific region.

According to the survey, Metrobank's BankQuality Score (BQS) of 101.54 was the highest among Philippine banks, thus earning the distinction. In the same survey, Metrobank is also hailed the third Most Helpful Bank in the Philippines in the middle of the COVID-19 pandemic.

During the various stages of quarantine, Metrobank stepped up its services to ensure that the public still had access to their money. The launch of the new Metrobank Online also increased further the bank's capability to serve customers anytime and anywhere thru digital banking.

“We thank The Asian Banker for recognizing the efforts of Metrobankers” said Chief Marketing Officer Digs Dimagiba. “This tells us we are on the right track, and that Filipinos truly value meaningful banking experiences,” he continued.

Such meaningfulness is rooted in their sensitivity towards their customer’s needs, especially for those affected by the pandemic. More than 200 branches in Luzon were open during Enhanced Community Quarantine (ECQ), along with almost all branches in Visayas and Mindanao. The branches were sanitized constantly and adhered to strict social distancing rules for the safety of their patrons as well as Metrobankers. ATMs as well as Cash Accept Machines (CAMs) were readily available, and constantly sanitized and maintained nationwide, ensuring that your money was there when needed.

For added accessibility and convenience, Metrobank rolled out Mobile ATMs that allowed its customers to access their money in key locations. They also continue to observe the strictest sanitation protocols both the mobile ATMs and branches.

Metrobank knew that the pandemic would also affect some credit card and loan clients’ ability to pay their bills and outstanding balances so they implemented a 30-day grace period to all loans and credit card bills. They also waive fees for money transfers to other banks when using Metrobank Online and the Metrobank Mobile App until the end of the year.

Moreover, the bank’s helpfulness extended beyond just services to their customers. Through various activities by Metrobank, the Metrobank Foundation, and GT Capital (Metrobank’s mother company), they were able to extend over PHP 200 million worth of aid to people affected by the pandemic.

“Meaningful Banking is more than a campaign for us,” Dimagiba said. “It is a philosophy that we apply to everything we do as we are in the business of serving our customers and contributing to our country's progress” he concluded.

BankQuality is a premier consumer rating and survey site designed and powered by The Asian Banker enabling customers and users to rate and comment on their banking experiences. The platform aims to help bridge the gaps between consumers and their main banks, benchmark banks’ customer service quality and performance across region and markets, and motivate banks to provide better services to meet customer needs. www.bankquality.com/