The Metrobank Card Conversion Program Terms and Conditions

DEFINITION OF TERMS:

•  “The Metrobank Card Conversion Program or “Card Conversion Program” (the “Program”) refers to the Bank-initiated and Bank-offered card conversion program of the Metropolitan Bank & Trust Company (“Metrobank” or the “Bank”) that covers the Card Members of the following select credit card variants: Metrobank Femme Visa Classic, Metrobank Femme Signature Visa, Metrobank Vantage Visa (formerly Metrobank Visa Classic), Metrobank Vantage Mastercard (formerly Metrobank Mastercard Classic), Metrobank M-Lite Mastercard, Metrobank NCCC Mastercard, Metrobank Puregold Green Card and Metrobank Puregold Gold Card, Metrobank Titanium Mastercard, Metrobank Rewards Plus Visa, Metrobank Toyota Mastercard, Metrobank Platinum Mastercard, Metrobank Cashback Visa, Metrobank Travel Platinum Visa, Metrobank Travel Signature Visa, and Metrobank World Mastercard.
•  “Active Card” or “Active Credit Card” refers to the existing credit card that has been activated in the past by the Card Member.
•  “Go-To Credit Card” or “New Credit Card” refers to the card where the Active Credit Card shall be converted to, based on the evaluation of the Bank on the active Credit Card’s usage.
•  “Card Member” or “Customer” refers to the principal Card Member whose card will be subject for the Card Conversion Program of the Bank. The term includes the supplementary Card Member where the context requires.

PROGRAM ELIGIBILITY:

•  The Program is eligible only to all principal (First and Nth) Card Members of good credit standing* of the following activated Metrobank Credit Cards: Metrobank Femme Visa Classic, Metrobank Femme Signature Visa, Metrobank Vantage Visa (formerly Metrobank Visa Classic), Metrobank Vantage Mastercard (formerly Metrobank Mastercard Classic), Metrobank M-Lite Mastercard, Metrobank NCCC Mastercard, Metrobank Puregold Green Card and Metrobank Puregold Gold Card, Metrobank Titanium Mastercard, Metrobank Rewards Plus Visa, Metrobank Toyota Mastercard, Metrobank Platinum Mastercard, Metrobank Cashback Visa, Metrobank Travel Platinum Visa, Metrobank Travel Signature Visa, and Metrobank World Mastercard. 
  
  *Good credit standing refers to Card Members whose accounts are not delinquent, suspended or over limit, not under investigation due to suspected fraudulent activities; those whose Metrobank credit cards are not reported lost or stolen; and those who have not, otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of Metrobank Credit Cards.

• Supplementary cards (if applicable), shall be included in the card conversion together with the Principal Card Member. 
• Credit Card that has been upgraded and/or converted to other card types prior to the commencement of The Metrobank Card Conversion Program, of which was initiated by the customer, shall be excluded.

PROGRAM MECHANICS:

1. The Bank will be sending communications to the eligible Principal Card Members through SMS and/or email on the Card Member’s registered information with the Bank regarding the card conversion offer.
2. An eligible Card Member shall also receive offer to convert their current card from Metrobank’s other communications channels such as Customer Service and Telesales channels.
3. The Bank shall recommend the new Go-To Credit Card of the Card Member based on the past spending profile of the Card Member vis-à-vis the New Credit Card’s offered card features. Below are the suggested New Credit Cards based on the originating credit card’s usage of the customer:
   
   

   Stop-Sell Credit Card	Go-to Credit Card / New Credit Card
   Femme Signature Visa Travel Platinum Visa Femme Visa Classic Vantage Visa	Cashback Visa Rewards Plus Visa Travel Signature Visa
   Rewards Plus Visa	Cashback Visa Travel Signature Visa
   Cashback Visa	Rewards Plus Visa Travel Signature Visa
   Vantage Mastercard M Lite Masterd NCCC Mastercard Puregold Green and Gold Cards	Toyota Mastercard Titanium Mastercard Platinum Mastercard World Mastercard
   Titanium Mastercard	Toyota Mastercard Platinum Mastercard World Mastercard
   Platinum Mastercard	World Mastercard

4. The Card Member may opt to request for a card type other than that offered by Metrobank provided that he/she communicates the request through the official communication channels of Metrobank.
5. The following details from the Active Credit Card shall be carried over to the New Credit Card under this program: 
   1. Reward Points:      
      1. For conversion from rewards-earning credit card to another rewards-earning credit card: The rewards points balance earned from the Active Credit Card will be transferred to the New Credit Card upon conversion.
      2.  For conversion from rewards-earning credit card to a non-rewards-earning credit card: The Card Member shall be asked to redeem the reward points earned from the Active Credit Card prior to the card conversion. Non-redemption of the rewards points earned upon the processing of the card conversion signifies that the Card Member has waived the redemption of the earned reward points. This is in accordance on the Metrobank Rewards Terms & Conditions.
      3. For conversion from rewards-earning card type to Metrobank Visa Cashback – The Card Member shall be asked to redeem the rebates earned from the active Metrobank Visa Cashback prior to the card conversion. Non-redemption of the rebates earned upon the processing of the card conversion signifies that the Card Member has waived the redemption of the earned rebates. This is in accordance on the Metrobank Cashback Visa Rebate Program.
   2. Statement Date - The Statement Date will follow the Active Credit Card’s statement date.
   3. Assigned Credit Limit - The credit limit assigned to the New Credit Card will be the same as the credit limit of the Active Credit Card.
   4. Bills2Pay Enrollment - All merchants enrolled through Bills2Pay will be re-enrolled automatically to the New Credit Card.
   5. Outstanding Balances - All outstanding balances and monthly installments charged to the Active Credit Card will automatically be transferred to the New Credit Card
   6. Supplementary Cards - All existing Supplementary Cards will also be qualified for the card conversion and will be processed automatically together with the new principal card.
6. The following details will change upon the Card Conversion process of the Active Credit Card to the New Credit Card:     
   • Credit Card Annual Fees – Annual Fee is waived for the first year or on the year the New Credit Card was successfully converted. On a promotional basis, the Bank may offer conditions to perpetually waived annual fee on the consecutive year depending on customer’s credit standing.
   • Waived Annual Fee for Life Benefit (select Card Members only) – This benefit will be carried over only if the card conversion request is initiated by the Bank and Card Member agreed to convert his Active Credit Card to the recommended card type of the Bank. 
     
     The Card Member shall be charged the appropriate annual fee of the New Credit Card upon the card’s anniversary date:       
     
     

     New Credit Card Variant	New Annual Fee
     Toyota Mastercard	PHP 2,500
     Titanium Mastercard	PHP 2,500
     Rewards Plus Visa	PHP 2,500
     Cashback Visa	PHP 3,500
     Mastercard Platinum	PHP 5,000
     Travel Signature Visa	PHP 5,500
     World Mastercard	PHP 6,000

     1. Third-Party Enrollments/Subscriptions - For payment arrangements enrolled directly through third-party merchants (e.g. non-Bill2Pay billers, Insurance, Gym Subscriptions, etc.) and online platforms (e.g. Spotify, Netflix, Amazon, etc.), it is the Card Member’s responsibility to re-enroll using the New Credit Card number to avoid service interruption.
     2. Finance Charges - All finance fees and charges will remain the same across all Metrobank credit card variants, except for the Retail Monthly Interest Rate/Finance Charge for M-Lite Mastercard: 

        Retail Monthly Interest Rate/Finance Charge

        From M-Lite Mastercard:	To the new credit card:
        2.49% Monthly Interest Rate or 29.88% Annually	3% Monthly Interest Rate or 36% Annually

     3. Active Credit Card Deactivation - The Active Credit Card can still be used until the New Credit Card has been delivered and has been activated by the Card Member. Deactivation of the Active Credit Card will be triggered once the New Credit Card has been activated by the Card Member through the Metrobank App, through SMS, or through request to Customer Service.
     4. Enrollment on Metrobank Application (MBOA) - The Card Member must re-enroll the new card number of the New Credit Card to the Metrobank Online App.
7. Metrobank reserves the right to disqualify any Card Member from further participation in this Program if the Card Member is delinquent, defaults in his payment or, if in Metrobank’s judgment, the said Card Member has violated these Terms and Conditions and/or the Terms and Conditions governing the issuance and use of his Metrobank Credit Card.
8. In case of dispute on Card Member’s eligibility, Metrobank’s decision shall prevail. All questions or disputes regarding the Card Member’s eligibility for the Program shall be resolved by Metrobank at its discretion.
9. All credit cards that will undergo this Card Conversion Program shall be subject to Metrobank’s review and approval and subject to applicable terms and conditions.
10. The terms and conditions governing the issuance of Metrobank credit cards, reminders and other provisions contained in the card carrier, statement of account, charge slips and other documents or instruments, which are made an integral part hereof by reference, shall likewise be resorted to in instances where they are applicable in this Program.
11. The foregoing Program Terms and Conditions are supplemented by the Terms and Conditions governing the issuance of Metrobank Credit Cards.
12. The use of the Metrobank Card in connection with the Program is subject to the Terms and Conditions governing the issuance of Metrobank Credit Cards and The Metrobank Card Conversion Program Terms and Conditions.
13. By participating in the Program, the Card Member confirms that he/she has read, understood and agreed to the Program mechanics and its terms and conditions.
14. For any questions or clarifications, please contact Metrobank at (02) 88-700-700 or email at customerservice@metrobankcard.com.

Metrobank is regulated by the Bangko Sentral ng Pilipinas (BSP).