Metrobank Credit Card Contact Us

Metropolitan Bank & Trust Company (Metrobank) – Consumer Business Sector is committed to ensuring our products and services meet your expectations and requirements. We are here to listen to your concerns.

For inquiries, you may call or contact us via these channels:

• METROBANK CUSTOMER SERVICE HOTLINE
  Customer Service (632) 88-700-700
  Domestic Toll Free 1-800-1888-5775
  International Toll Free + 800-8-700-0707
  Email: customerservice@metrobankcard.com

• METROBANK PREMIUM HOTLINE
  (Metrobank Peso Platinum Mastercard, Metrobank World Mastercard, Metrobank Femme Signature Visa, Metrobank Travel Platinum Visa, and Metrobank Travel Signature Visa)
  VIP Customer Service (632) 88-700-707
  Domestic Toll Free 1-800-10-8700-707
  Email: customerservice@metrobankcard.com

• PSBANK CREDIT Mastercard
  Customer Service (632) 88-700-772
  Domestic Toll Free 1-800-10-8700-772
  Email: psbank@metrobankcard.com

• CARD ACTIVATION HOTLINE
  Customer Service (632) 88-603-030

• UPDATING OF CARDHOLDER INFORMATION
  Customer Service (632) 88-700-766
  Domestic Toll Free 1-800-10-8700-766

• METROBANK COLLECTIONS HOTLINE
  (632) 88-700-711 or
  (632) 88-700-970 or
  0919 0598710-29
  Domestic Toll Free 1-800-1888-5775
  Email: collections@metrobankcard.com

  Our Domestic Toll Free Numbers may be accessed using a PLDT line. You may also reach us via email at customerservice@metrobankcard.com. Our Email team is ready to assist you from Mondays through Fridays 8:30AM to 5:30PM.

  For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard.

  Please update your Personal Information with us. In compliance with Bangko Sentral ng Pilipinas Circular 706, as amended by Circular 950, we request all our Cardholders and their Supplementary Cardholders to update your personal information with us to fully enjoy our services. Simply call Metrobank’s 24/7 Customer Service Hotline at 88-700-700 or 1-800-1888-5775 to update your information on our records. We will take it to mean that your information is updated if we do not hear from you.

To report a transaction discrepancy, download the dispute form.

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For a full understanding of the stipulations and computations, please refer to the Terms and Conditions and Disclosure Statement.

For inquiries, please call our Metrobank Contact Center at (02)88-700-700 (domestic toll-free 1-800-1888-5775) or send an e-mail to customerservice@metrobankcard.com

Metrobank is regulated by Bangko Sentral ng Pilipinas. Website: https://www.bsp.gov.ph

SEC Registration No. 0000127904. SEC Certificate of Authority No. 994 (2008)