Promo Mechanics

1. The Promo is available exclusively to new individual clients who open any savings or checking account for the first time with Metrobank during the Promo Period.

2. The promo is valid for Metrobank Peso Savings and Checking accounts opened online via the Earnest App or at any Metrobank branch nationwide.

3. Clients with existing Metrobank credit card, loan, or cross-sold insurance products who do not have a Metrobank Peso Savings or Checking account yet are eligible to join the promo.

4. For Joint-Or/And and ‘In-trust-for’ accounts, both depositors must be new Metrobank deposit clients to qualify for the promo.

5. Payroll accounts are excluded from the promo. However, existing payroll account holders who will open a Metrobank Savings or Checking account for the first time within the promo period for non- payroll purposes are eligible to participate in the promo.

6. eSavings accounts that will be opened via the Metrobank App are excluded from the promo.

7. A client can only avail of the promo once, regardless of the number of deposit accounts opened within the promo period.

8. The standard initial deposit and maintaining balance requirements for Metrobank Savings and Checking accounts still apply. However, a minimum initial deposit and ADB of at least Php50,000 maintained for 6 consecutive months from account opening is required to qualify for the one-time cash gift. The Php1,500 cash gift will be credited to the client’s account within the specified dates below, provided that the 6-month maintaining period has been completed:

9. The rebate for Send Money transaction fees is subject to the following conditions:

   a. Clients are entitled to receive up to 10 InstaPay transaction rebates per month for a period of 12 months, starting immediately upon account opening.

   b. A PHP 25.00 InstaPay transaction fee will initially be charged to the client’s account for every Send Money transaction above PHP 1,000. This fee will be credited back to the client’s account as a rebate within 7-10 banking days of the following month. Clients will receive an SMS notification confirming that the fee rebate has been successfully credited.

   c. The number of Send Money transactions eligible for a rebate will refresh at the start of each calendar month (e.g., if a client opens an account on the 15th of the month, the rebate count will reset on the 1st day of the following month).

   d. This offer can be continuously availed if the PHP 50,000 initial deposit is maintained as the monthly ADB for the entire 12-month period from the account opening.

   e. InstaPay’s daily transfer limit of PHP 50,000 will apply.

10. The free AXA Accident Insurance is subject to the following conditions:

    a. The free accident insurance coverage will take effect immediately upon account opening and will remain valid for 12 months.

    b. The insurance provides coverage for accidental death & disablement for up to PHP 1,000,000.

    c. Clients must be at least 18 years old but not more than 64 years old on their eligibility date and must be able to perform Activities of Daily Living namely, dressing, bathing, eating, toileting, mobility (transferring), and continence.

    d. This offer can be continuously availed if the PHP 50,000 initial deposit is maintained as the monthly ADB for the entire 12-month period from the account opening.
    e. AXA Terms and Conditions apply.

11. If a client is unable to deposit at least PHP 50,000 and fails to maintain the same amount as ADB for 6 consecutive months from account opening, s/he will not be eligible for the PHP 1,500 cash gift.

12. If a client fails to maintain the PHP 50,000 ADB in any given month within the 12-month period, the rebate for Send Money transaction fees and the free insurance will be discontinued. The offers will be reinstated once the client meets the PHP 50,000 minimum ADB requirement again. However, the validity period will remain fixed at one year from account opening. For the avoidance of doubt, a sample table of scenarios is provided below to illustrate these conditions:

    

    *Rewards eligibility is determined based on previous month’s ADB

13. The client must provide a valid and active email address during account opening. Metrobank will not be held liable for any issues arising from invalid or inactive contact details, including the inability to receive advisories or updates related to this promo.

14. Any amendment to the Terms and Conditions is subject to DTI approval. Clients will be notified of any changes through the appropriate channels.

15. By participating in the Promo, the client agrees to follow the Promo Mechanics and these Terms and Conditions. Furthermore, the client consents to sharing of their contact information with AXA for the purpose of determining their eligibility for insurance availment.

16. Any inquiries/dispute/complaints on client eligibility, the cash gift, and rebates will be settled directly between the client and Metrobank.

17. Any inquiries/dispute/complaints on the free AXA accident insurance and claims process will be settled directly between the client and AXA Philippines.

18. Deposits are insured by PDIC up to P1 Million per depositor.

19. Metrobank is regulated by the Bangko Sentral ng Pilipinas https://www.bsp.gov.ph.

STEPS TO VERIFY AXA INSURANCE COVERAGE:

1. A qualified client will receive a Welcome SMS or email from Metrobank, providing details about the benefits s/he is entitled to under the Terms and Conditions.

2. The client will receive a separate Welcome email from AXA, including the details of the insurance coverage and the promo name, “Metrobank Stack your Savings, Power up Your Perks Promo”.

3. The client must take note of the promo name, “Metrobank Stack your Savings, Power up Your Perks Promo”, as this is needed when filing an insurance claim, along with the client’s complete name.

STEPS FOR FILING AN AXA INSURANCE CLAIM:

1. The client must submit the complete requirements within 30 days from the date of accident to oneclaims@axa.com.ph.

2. AXA will review the client’s submission and may request for additional documents (as needed) to facilitate the claim.

3. The client will receive a notification within 7 to 10 business days from submission whether his/her claim has been approved or denied by AXA.

4. For detailed claims and guidelines, clients may refer to AXA Terms and Conditions.

CUSTOMER SUPPORT

1. For any questions or clarifications on the promo, clients may call Metrobank Contact Center at (02) 88-700-700 or domestic toll-free number at 1-800-1888-5775, or send an email to customercare@metrobank.com.ph.

2. For inquiries or concerns on AXA’s product and/or services, clients may reach AXA through the following:

   a. Call AXA Customer Care Hotline at (02) 85815-AXA (292), (0917) 170-9292 for Globe/TM, or (0998) 588-9292 for Smart/Sun/Talk & Text; or

   b. Send a text message to the mobile numbers above from 8:00 am to 7:00 pm, Monday-Friday (except holidays), and 8:00 AM to 5:00 PM, Saturday (except holidays); or

   c. Send an email to customer.service@axa.com.ph.

FREQUENTLY ASKED QUESTIONS (FAQS)

1. Will I be notified of the InstaPay fee reversal?

   Yes, you will receive an SMS notification once the InstaPay fee reversal has been credited to your account. You may refer to the SMS advisory schedule below:

   

2. What is Average Daily Balance (ADB)?

   Your Average Daily Balance is the average ending balance in your account over a given month.

3. How is ADB computed?

   To compute the ADB:

   a) Add the ending ending balances for each day in the month

   b) Divide the total by number of days in the month

   

4. Is Time Deposit considered a participating product to avail of the promo?

   No, Time Deposit is not included—only a Metrobank Peso Savings or Checking account is eligible for the promo.

5. Why do I need to sign/agree with the Data Consent Form?

   For this promo, you need to sign the Data Consent Form in order for AXA to activate your insurance coverage. This is in compliance to the Data Privacy Act of 2012 (RA 10173) on the collection, access, use, disclosure, or other processing necessary to the purpose, function, or activity of personal data.

6. Can I regain my eligibility for InstaPay and insurance benefits?

   Yes, your eligibility can be reinstated once you meet the PHP 50,000 ADB requirement in the next month. However, the validity period will remain fixed at one year from account opening.

7. Are there any fees or penalties for reinstating InstaPay and insurance qualifications?

   There are no fees nor penalties for reinstatement as long as the ADB requirement is met.