1. Only clients whose mobile numbers are updated/registered with Metrobank and who will receive official promo notification via SMS and/or email will qualify for the offer.

2. Savings or checking accounts found to be invalid, cancelled, or with any form of irregularity will be automatically disqualified from joining the promo.

3. The offer is valid for eligible clients who will complete five (5) InstaPay Send Money transactions of more than PHP 1,000.00 each to other banks and e-wallets through the Metrobank App or Metrobank Online during the promo period.

4. A PHP 25.00 InstaPay transaction fee will be charged to the client’s account for every Send Money transaction of more than PHP 1,000.00.

5. Send Money transactions to entities that do not accept InstaPay are excluded from the promo and will be subject to applicable transaction fees.

6. Only one (1) redemption per qualified client is allowed throughout the promo period.

7. The e-voucher code can only be redeemed using a mobile device and cannot be redeemed via a computer, desktop, or any website.

8. The e-voucher is valid only for GrabCar, GrabFood, GrabExpress, and GrabMart in the Philippines, and can only be used for a single transaction on the Grab app. If the transaction exceeds the value of the e-voucher, the excess amount will have to be paid by the client. If the e-voucher is used for a transaction below PHP 100, the excess amount will be forfeited, no longer be valid, or carried over in the next transaction.

9. The e-voucher does not apply to surcharges and platform fees, cannot be stacked with other promotions or discounts, and cannot be exchanged for Grab points.

10. The e-voucher code can be transferred before redemption, but once redeemed in the Grab app, it can no longer be transferred to another user.

11. The e-vouchers are non-convertible to cash or any Metrobank products and services. Once the code has been provided by Metrobank, the responsibility of redemption and possible transfer will be passed unto the client while the fulfillment will be the accountability of Grab Philippines and/or the respective merchant partner.

12. All unredeemed e-vouchers from the promo will be forfeited after the Redemption Period.

13. Metrobank will not accommodate any client request to extend the validity of the e-voucher code beyond the redemption period.

14. Metrobank is not an agent of Grab Philippines or any of its merchant partners and makes no representation as to the quality of the goods and services they provide. All feedback regarding quality of the goods and services provided should be directed to Grab Philippines and/or the respective merchant partner with whom the client transacted.

15. The promo is subject to the terms and conditions of Metrobank. In case of dispute, the decision of Metrobank will be final, with consent from DTI.

16. Any amendment in the terms and conditions is subject to DTI approval. Clients will be notified of any changes through the appropriate channels.

17. The use of Metrobank Savings and/or Checking accounts and the Metrobank App and/or Metrobank Online in connection with this promo is subject to the Terms and Conditions governing the issuance and use of Metrobank Savings and Checking accounts and the Metrobank App and Metrobank Online.

18. Deposits are insured by PDIC up to P1 Million per depositor.

19. Metrobank is regulated by the Bangko Sentral ng Pilipinas https://www.bsp.gov.ph.

Customer Support

For questions or clarifications on the promo, clients may call the Metrobank Contact Center at (02) 88-700-700 or domestic toll-free number at 1-800-1888-5775, or send an email to customercare@metrobank.com.ph.