Your annual fee may be waived at full or half discount using your Metrobank rewards points.

1. Redeem through the following channels:

   • Chat with MIA (Metrobank Interactive Assistant) on Facebook Messenger
   • Call Customer Service at (02) 88700700

2. Upon redemption request, you must provide the following:

   • Cardholder Number
   • Rewards code

3. Redemption of annual fee waiver will only be allowed after it has been charged to your account.

4. Redemption will be processed within 3 to 5 banking days from receipt of request.

5. Successful redemption of the annual fee waiver will be reflected on your next statement date.

1. Any dispute concerning annual fee waiver should be escalated to Metrobank whether through telephone or in writing, within 60 banking days from redemption date. Should there be no follow up or complaint received, it is assumed that the annual fee waiver/s has been successfully processed.

2. Once the request for redemption is accepted by Metrobank, the same cannot be revoked or cancelled by the Cardholder.

3. All questions or disputes regarding eligibility for the Rewards Program or redemption of rewards will be resolved by Metrobank at its sole discretion.

4. The terms and conditions may be modified by Metrobank in its sole discretion from time to time with notice to the Cardholder. Similarly, the redemption process may be modified by Metrobank in its sole discretion, with appropriate communication through any mode deemed sufficient by Metrobank.

5. By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions. View the complete Terms and Conditions here.

6. For any questions or clarifications, contact Metrobank at 88700-700 or email customerservice@metrobankcard.com.