Any complaints on cash credit redeemed should be received by Metrobank within 3 banking days from date of acceptance. Otherwise, it is understood that cash credit has been duly accepted without disputes.

Any dispute concerning non-crediting of cash credit should be escalated to Metrobank whether through telephone or in writing, within 60 banking days from redemption date. Should there be no follow up or complaint received, it is assumed that the cash credit has been successfully received.

Once the request for redemption is accepted by Metrobank, the same cannot be revoked or cancelled by the Cardholder.

All questions or disputes regarding eligibility for the Rewards Program or redemption of rewards will be resolved by Metrobank at its sole discretion.

In case of erroneous processing of rewards points redemption where the eVouchers processed is not equivalent to the amount of rewards points earned and redeemed, Metrobank reserves the right to rectify such error by the following action:

i. Shortage (e.g., incomplete cash credit) – Metrobank will process the short fall to complete the rewards redemption; or

ii. Overage (e.g., duplicate cash credit) – Metrobank will recover the excess eVoucher by deducting the same from the existing rewards points of the credit card account. If the existing rewards points is insufficient, cost of the rewards will be charged to the credit card account using the prevailing cost of the cash credit.

The terms and conditions may be modified by Metrobank in its sole discretion from time to time with notice to the Cardholder. Similarly, the redemption process may be modified by Metrobank in its sole discretion, with appropriate communication through any mode deemed sufficient by Metrobank.

By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions. View the complete Terms and Conditions here.

For any questions or clarifications, contact Metrobank at 88700-700 or email customerservice@metrobankcard.com.