Rewards Mechanics
The eVoucher is for one-time use only. If the total value of the eVoucher is not used up, there will be no cash change given. If the purchase goes beyond the eVoucher amount, the difference shall be paid directly to the store.
Card Type | Required Points |
|---|---|
 Metrobank Platinum Mastercard | 23,340 points |
 Metrobank Femme Signature Visa | 23,340 points |
 Metrobank Travel Platinum Visa | 23,340 points |
 Metrobank World Mastercard | 23,340 points |
 Metrobank Vantage Visa | 30,000 points |
 Metrobank Vantage Mastercard | 30,000 points |
 Metrobank Toyota Mastercard | 30,000 points |
 Metrobank Femme Visa | 30,000 points |
 Metrobank Rewards Plus Visa | 30,000 points |
 Metrobank Titanium Mastercard | 30,000 points |
How to Redeem
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Redeem through the following channels:
- Chat with MIA (Metrobank Interactive Assistant) on Facebook Messenger
- Call Customer Service at (02) 88700700
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Redemption will be processed within (1) banking day from the date the request is received by Metrobank.
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Metrobank, through its third-party service provider, will send a notification SMS to your registered mobile number with Metrobank.
*To access your eGift, type giftaway.ph/open/mcc in your browser and enter the 10-character redemption key provided in the SMS you received.
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The eVouchers have no expiry dates and are fully transferable.
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Each eVoucher has a unique code that corresponds to an amount or item. To use the eVoucher at the store, or equivalent (ex. online store), the code must be given to the store for validation.
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Multiple eVouchers may be used per transaction.
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Ensure to safekeep your eVoucher. It must only be given to the store manager, or its equivalent (ex. online checkout) upon using at the store.
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In the event that the store’s eVoucher validation system is offline or unavailable, the store will not be able to accept the eVoucher. You may still use the eVoucher when the system is back online.
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The eVoucher may not be valid for use on certain promotional items/services.
Participating Branches
- Ayala Center Cebu
- Glorietta 2 Makati
- SM Aura
- SM Megamall
- Shangrila Plaza
- SM Mall of Asia
Terms & Conditions
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eVouchers are not exchangeable, refundable or redeemable for cash or credit under any circumstances, and are subject to the terms and conditions as may be prescribed by the issuer of the same.
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Any complaints on eVouchers redeemed should be received by Metrobank within 3 banking days from date of acceptance. Otherwise, it is understood that vouchers have been duly accepted without disputes.
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Any dispute concerning non-delivery of eVouchers should be escalated to Metrobank whether through telephone or in writing, within 60 banking days from redemption date. Should there be no follow up or complaint received, it is assumed that the eVoucher/s has been successfully received.
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Once the request for redemption is accepted by Metrobank, the same cannot be revoked or cancelled by the Cardholder.
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Any dispute concerning goods or services received from merchants in exchange for gift certificates redeemed under the Program shall be settled between the Cardholder and the merchant and/or supplier that supplied the goods or services. Metrobank will bear no responsibility in resolving such disputes.
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All questions or disputes regarding eligibility for the Rewards Program or redemption of rewards will be resolved by Metrobank at its sole discretion.
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In case of erroneous processing of rewards points redemption where the eVouchers processed is not equivalent to the amount of rewards points earned and redeemed, Metrobank reserves the right to rectify such error by the following action:
i. Shortage (e.g., incomplete eVoucher) – Metrobank will process the short fall to complete the rewards redemption; or
ii. Overage (e.g., duplicate eVoucher) – Metrobank will recover the excess eVoucher by deducting the same from the existing rewards points of the credit card account. If the existing rewards points is insufficient, cost of the rewards will be charged to the credit card account using the prevailing cost of the eVoucher.
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The terms and conditions may be modified by Metrobank in its sole discretion from time to time with notice to the Cardholder. Similarly, the redemption process may be modified by Metrobank in its sole discretion, with appropriate communication through any mode deemed sufficient by Metrobank.
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By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions. View the complete Terms and Conditions here.
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For any questions or clarifications, contact Metrobank at 88700-700 or email customerservice@metrobankcard.com.
Other Rewards
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