Rewards Mechanics
You must be enrolled in Cathay Pacific Asia Miles program in order to convert your Metrobank rewards points to air miles.
Cathay Pacific
Asia Miles
Cards | Points to 1 Mile | Minimum | Maximum Redemption | Rewards Code |
|---|---|---|---|---|
Femme Visa | 30 | 21,000 | 105,000 | |
Rewards Plus Visa | 25 | 20,000 | 100,000 | |
Femme Signature Visa | 5 | 10,000 | 30,000 | |
Travel Platinum Visa | 2.5 | 10,000 | None | |
Travel Signature Visa | 1.5 | 12,000 | None |
How to Redeem
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Redeem through the following channels:
- Chat with MIA (Metrobank Interactive Assistant) on Facebook Messenger
- Call Customer Service at (02) 88700700
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Provide the following information upon redemption:
- Air miles membership number
- Cardholder name as registered in Cathay Pacific Asia Miles: Last Name, First Name MI
Example: Santos, Allen B
*No special character/s allowed
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Air miles will be credited to your Asia Miles membership account within 7 banking days from redemption. Login to your Asia Miles membership account to check if the airmiles have been successfully credited.
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For any concerns or clarifications on your miles, please visit the Airline Miles Membership platform.
Terms & Conditions
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Air miles are not exchangeable, refundable or redeemable for cash or credit under any circumstances, and are subject to the terms and conditions as may be prescribed by the issuer of the same.
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Any complaints on air miles redeemed should be received by Metrobank within 3 banking days from date of acceptance. Otherwise, it is understood that airmiles have been duly accepted without disputes.
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Any dispute concerning non-crediting of air miles should be escalated to Metrobank whether through telephone or in writing, within 60 banking days from redemption date. Should there be no follow up or complaint received, it is assumed that the air mile/s has been successfully received.
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Once the request for redemption is accepted by Metrobank, the same cannot be revoked or cancelled by the Cardholder.
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All questions or disputes regarding eligibility for the Rewards Program or redemption of rewards will be resolved by Metrobank at its sole discretion.
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In case of erroneous processing of rewards points redemption where the air miles processed were not equivalent to the amount of rewards points earned and redeemed, Metrobank reserves the right to rectify such error by the following action:
i. Shortage (e.g., incomplete air miles) – Metrobank will process the short fall to complete the rewards redemption; or
ii. Overage (e.g., duplicate air miles) – Metrobank will recover the excess air miles by deducting the same from the existing rewards points of the credit card account. If the existing rewards points is insufficient, cost of the rewards will be charged to the credit card account using the prevailing cost of the air miles. -
The terms and conditions may be modified by Metrobank in its sole discretion from time to time with notice to the Cardholder. Similarly, the redemption process may be modified by Metrobank in its sole discretion, with appropriate communication through any mode deemed sufficient by Metrobank.
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By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions. View the complete Terms and Conditions here.
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For any questions or clarifications, contact Metrobank at 88700-700 or email customerservice@metrobankcard.com.
Other Rewards
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