1. How do I cash-in to my Lazada wallet using my Metrobank Account?
Follow the step-by-step guide (click here).
2. I’m not enrolled in the Metrobank Mobile Banking app. How can I cash in to my Lazada wallet?
Download the Metrobank Mobile Banking app and enroll your Metrobank account. Then, follow the step-by-step guide to cash-in to your Lazada wallet.
3. I have several accounts enrolled in the Metrobank Mobile Banking app. How many accounts can I link to my Lazada wallet?
You can only link one (1) account to your Lazada wallet.
4. What types of Metrobank accounts can I link to my Lazada wallet?
You can link all peso-denominated Metrobank deposit accounts and prepaid cards to your Lazada wallet.
5. I already have existing access to the Metrobank Mobile Banking app, but only my credit card account is enrolled. Can I link my credit card account to cash in to my Lazada wallet?
No, you can only link peso-denominated Metrobank deposit accounts and prepaid cards to your Lazada wallet.
6. What if I want to change the account linked to my Lazada wallet?
Call Lazada Customer Service at (02) 779-589-00 from Monday to Friday, 9 AM – 6 PM, to request for account delinking.
Then, follow the step-by-step guide on how to link another Metrobank account.
7. What is the minimum cash-in amount in my Lazada wallet?
PHP 20.00 per transaction
8. What is the maximum cash-in amount in my Lazada wallet? Per transaction? Per day?
PHP 10,000.00 per transaction
PHP 10,000.00 per day
9. How many cash-in transactions in my Lazada wallet are allowed per day?
You can perform unlimited transactions as long as they are within the PHP 10,000.00 daily limit.
10. Will I be charged a fee every time I cash in my Lazada wallet using my Metrobank account?
No. Cashing-in using your Metrobank account is free!
11. Can I request for my Lazada wallet balance to be credited back to my Metrobank account?
No. You have to coordinate with Lazada via their Customer Service at (02)779-589-00 on how to encash your wallet balance.
