FAQs: Metrobank–Lazada Wallet

1. How do I cash-in to my Lazada wallet using my Metrobank Account?

Follow the step-by-step guide (click here).

2. I’m not enrolled in the Metrobank Mobile Banking app. How can I cash in to my Lazada wallet?

Download the Metrobank Mobile Banking app and enroll your Metrobank account. Then, follow the step-by-step guide to cash-in to your Lazada wallet.

3. I have several accounts enrolled in the Metrobank Mobile Banking app. How many accounts can I link to my Lazada wallet?

You can only link one (1) account to your Lazada wallet.

4. What types of Metrobank accounts can I link to my Lazada wallet?

You can link all peso-denominated Metrobank deposit accounts and prepaid cards to your Lazada wallet.

5. I already have existing access to the Metrobank Mobile Banking app, but only my credit card account is enrolled. Can I link my credit card account to cash in to my Lazada wallet?

No, you can only link peso-denominated Metrobank deposit accounts and prepaid cards to your Lazada wallet.

6. What if I want to change the account linked to my Lazada wallet?

Call Lazada Customer Service at (02) 779-589-00 from Monday to Friday, 9 AM – 6 PM, to request for account delinking.

Then, follow the step-by-step guide on how to link another Metrobank account.

7. What is the minimum cash-in amount in my Lazada wallet?

PHP 20.00 per transaction

8. What is the maximum cash-in amount in my Lazada wallet? Per transaction? Per day?

PHP 10,000.00 per transaction

PHP 10,000.00 per day

9. How many cash-in transactions in my Lazada wallet are allowed per day?

You can perform unlimited transactions as long as they are within the PHP 10,000.00 daily limit.

10. Will I be charged a fee every time I cash in my Lazada wallet using my Metrobank account?

No. Cashing-in using your Metrobank account is free!

11. Can I request for my Lazada wallet balance to be credited back to my Metrobank account?

No. You have to coordinate with Lazada via their Customer Service at (02)779-589-00 on how to encash your wallet balance.