Legit caller or scammer? Beware of vishing attacks

When you get a call from an unverified or unknown phone number asking for your personal or financial information, there’s a big chance it’s a vishing attack.

What is vishing?

Also called “voice phishing”, vishing is a type of scam where a fraudster calls you from an unknown number and tricks you into giving your personal, financial, and security information, such as your complete name, birthday, card number, PIN, Card Verification Value (CVV), and One-Time Password (OTP).

Here are some of the tell-tale signs of a vishing attack:

❌ Call comes from an unverified or unknown number
❌ Caller elicits a sense of fear and urgency to get you to share information immediately
❌ Caller uses your basic information to appear legitimate, and convinces you to provide additional details
❌ Caller asks you to confirm your personal information, account and card details, and OTP

Protect yourself from vishing by following these tips:

✔️ Never share your personal information, account details, card number, OTP, CVV, and PIN to anyone.
✔️ If a call is from an unknown number and feels like a scam, end it immediately and block the number.
✔️ Ask for the caller’s name, company, and contact number to verify the person’s identity.
✔️ Contact your bank, LGU, and other government agencies only through their official numbers and platforms.

Remember, Metrobank will NOT initiate calls, SMS, emails, or chats to ask for your bank account details.

If you suspect fraud, call the Metrobank Contact Center at (02) 88-700-700, 1-800-1888-5775, or email us at customercare@metrobank.com.ph using "Report on Possible Fraud" as the subject line. You may also send us a message on Facebook Messenger, @metrobank, or on Twitter, @Metrobank.