Report Online Bank Fraud

Getting an alert about a recent purchase made thousands of kilometers away could unsettle anyone, especially if the card used to make the purchase is in your pocket.

With the added comforts of the digitalization of banking and shopping comes an increased risk of banking fraud. A fraudulent online transaction made in your name, whether using your bank account, credit card, or debit card, could be done using email phishing, SMS phishing (or smishing), or having your card details cloned.

Learning how to spot a scam message and reporting it right away makes you less vulnerable to phishing attacks.

What to look out for in fraud messages

There are a number of tell-tale signs you can watch out for, whether it’s an email, SMS, or even online chat.

• Messages claiming to be Metrobank that are asking you to update sensitive account information such as your PIN, password, account number are fraudulent in nature.
• Likewise, messages that ask you to confirm the same information are also fraudulent. Please be reminded that Metrobank will never send out text messages, emails, or call you personally to ask for these details.
• Messages that have links that redirect you to another website are phishing emails. If you must visit a company website, type in the website link yourself or search for it on your browser.
• Fraudulent messages usually have a sense of urgency and require you to complete an action right away. Examples of these are logging into your account ASAP (otherwise risk having it closed), updating your account details, or claiming a reward.

How to report fraud

The moment you see a discrepancy in your bank transaction history, or you get an alert about a transaction you did not make, report the online bank fraud right away. If you suspect you’ve been a victim of fraud, call us immediately and report the incident to (02) 88-700-700 or 1-800-1888-5775. You can also email us at customercare@metrobank.com.ph using “Report on Possible Fraud” as the subject.

Every report made helps us make our system more secure and our services better.

Is there a minimum limit when it comes to reporting?

There are no limits when it comes to reporting online banking fraud cases. Any amount, no matter how big or small, must be reported right away. Even if the transaction did not push through, still alert us to let us know that there was an attempt made.

Some reminders

Metrobank stresses that you should never share your personal and sensitive information with anyone, even those claiming to be working for the bank. In the event that you share your personal information (including your PIN, card numbers, and passwords) whether knowingly or unknowingly, the bank will not be liable for any losses you may incur.

Don’t wait too long to report online banking fraud. A delay of more than seven days in reporting will mean that the bank is no longer liable for any losses you have incurred.

How to prevent banking fraud

• Make it a habit to check your transaction history for any discrepancies, no matter how small
• If you ever lose your card, report the loss right away so it can be blocked and whoever found/stole it can no longer use it
• Avoid using public Wi-Fi when logging into your online bank account. Hackers can easily intercept signals and grab the information you encode while doing so

Getting your money back

Metrobank works hard to ensure that fraud does not happen but if you find yourself a victim of banking fraud, we will do our best to get your money back to you as soon as possible. How quickly your money will be returned depends on several factors including the amount lost, the evidence and information you have provided us with, and how soon the claim was made after the fraud was committed.

Help us #FightFraud

Metrobank takes banking fraud seriously. You can be part of the fight. Browse through our articles and learn more about how we can fight fraud together.