Discontinuance of Printed SOA

Frequently Asked Questions

I. Background:

1. Why is Metrobank discontinuing printed Statements of Account (SOA)?

The discontinuance of printed SOAs is in relation to the Banks’ drive to contribute to environmental sustainability through paper usage reduction. This initiative also aims to offer convenience to our clients by making available various digital means for them to access their SOAs.

2. Are all checking accounts affected by this discontinuation of printed SOA?

Yes. However, we will prioritize to discontinue of printing of SOA of accounts already enrolled in the following electronic channels.

• For Corporate Accounts: Corporate Email SOA and Metrobank Business Online Solutions (MBOS)
• For Personal Accounts: Metrobank App (Mobile Banking), Metrobank Online (Internet Banking) or Retail eSOA Facility

3. When will the discontinuation of printed SOAs take effect?

Discontinuance of printed SOAs will start on August 1, 2024 and will be implemented in batches.

Accounts currently enrolled in our electronic channels will be among the first batches whose printed SOAs will be discontinued.

II. Options to access SOA

4. How can we access our Statements after the discontinuation of printed SOAs?

You can access your SOAs anytime, anywhere through the following options:

• Electronic Access:
• For Corporate Accounts
• Via Corporate Email SOA
• Via Metrobank Business Online Solutions (MBOS)
• For Personal Accounts:
• [Via Metrobank App (Mobile Banking)](https://www.metrobank.com.ph/help#FAQ-Metrobank_App-Can_I_download_my_Statement_of_Account_eSOA_through_the_Metrobank_App)
• [Via Metrobank Online (Internet Banking)](https://www.metrobank.com.ph/help#FAQ-Metrobank_Online-Can_I_download_my_Statement_of_Account_eSOA_through_Metrobank_Online)
• Via Retail eSOA Facility - If customer wishes to see images of checks issued, client may access via by using his Metrobank Online username and password
• Request for Printed Statements of Account:
You may still request for printed SOA for a fee through your branch of account via the following options:
• Statement of Account with check images (covering the last 12 months) – available immediately
• Statement of Account with check images (older than 12 months up to 10 years) – available within 2-3 banking days

5. Who is eligible to request a Statement of Account (SOA) for commercial accounts? Can an authorized representative request the SOA? Are there any forms required to complete the request?

Commercial customers should assign the authorized representative/s by filling out the SOA Authorization Letter. Please make sure that the names to be indicated are the same authorized parties as indicated in the latest secretary’s certificate/board resolution that you submitted to the Bank.

6. Who is eligible to request a Statement of Account (SOA) for personal accounts? Can an authorized representative request the SOA? Are there any forms required to complete the request?

You can assign a representative by accomplishing the following documents:

• Authorization Letter to Pick-up Statement of Account (available at your branch of account)
• Valid ID of the Authorized Representative (with signature)

III. Corporate email SOA

7. How do we enroll in Corporate Email SOA?

Enroll to corporate email SOA by filling out the email SOA enrollment form and submitting this to your branch of account.

Please note that the eSOA enrolment form should be signed by your authorized signatories indicated in the latest secretary’s certificate/board resolution that you submitted to the Bank.

IV. Retail eSOA

8. How do I enroll in Metrobank App and/or Metrobank Online?

Sign up for Metrobank App and/or Metrobank Online using your email address and mobile number registered at your branch of account. Please see enrollment guidelines for the Metrobank App here and for the Metrobank Online here.

9. I changed my mobile number and/ or email address. How can I update it to register for Metrobank Online?

You can update your contact details by the following options:

• Visit the nearest Metrobank branch
• Via Metrobank’s Online Customer Updating (OCU)

10. How do I update my email address or mobile number via Metrobank’s Online Customer Updating (OCU)?

• Visit Metrobank’s official website - www.metrobank.com.ph
• Scroll down to "Self-Service" and click "View All".
• Look for "Update My Contact Details" and click "Get Started".
• Complete the steps and wait 48-96 hours for successful updates.

V. Security and Customer Service

11. Is it safe for us to access our Statements of Account online?

Yes, our customers’ privacy and security are our top priorities. The statement of account is secure as our electronic channels require username and password, and other forms of authentication such as one-time-password and nominated passwords.

12. Who do we reach out to for questions or concerns?

If you have any questions or concerns, please visit our website for guides or contact our Metrobank Contact Center at (02) 88-700-700 send an e-mail to customercare@metrobank.com.ph

For Corporate Customers enrolled in MBOS: contact customer support via email at transactionbankingservices@metrobank.com.ph or Metro Manila Landline (02) 88-988-000 press 2, then 1, then 2/ Toll-free number 1800-10-8579727 (available from 8:30AM to 5:30PM Mondays to Fridays, except during holidays)