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Adjusted Corporate Transaction Cut-off Times and Corporate Customer Care Operating Hours

ADVISORY

Adjusted Corporate Transaction Cut-off Times and Corporate Customer Care Operating Hours

To support government efforts to minimize the transmission of COVID-19, Metrobank is implementing shortened operating hours for Corporate Customer Care hotlines and adjustments on transaction cut-off times, starting March 29, 2021 which will apply until further notice.

These changes follow the recent announcement of placing Metro Manila, including Rizal, Bulacan, Cavite, and Laguna, on Enhanced Community Quarantine (ECQ).

Adjusted Cut-off Times for Metrobank Business Online Solutions (MBOS)

MBOS & MDC adjusted cutoffs

Adjusted Cut-off Times for Trade Transactions

Adjusted Cut-off Times for Trade Transactions

Adjustment for DPU AND MCC

Service providers for Deposit Pick Up (DPU) and Metro Check Collect (MCC) may encounter difficulties when crossing border checkpoints causing delays in collection activities.

Please plan your transactions ahead.

Customer Care Hotlines

Starting March 29, you can reach the following channels from 8:30 AM to 4:00 PM, from Mondays to Fridays, except during bank holidays:

Landline: (02) 88-988-000 For Corporate Internet Banking concerns press 2, then press 1, followed by 2
Domestic Toll Free: 1-800-10-8579727
Globe: (0906) 292-4311, (0956) 049-2344, (0906) 094-4204
Smart: (0949) 651-0145, (0949) 651-0152, (0949) 578-2262

You may also send an email to ibs.customercare@metrobank.com.ph. For swift responses, please email between 8:30 AM and 5:30 PM, from Mondays to Fridays, except during holidays.

Stay safe and thank you for banking with us.