Metrobank continues to drive business growth by empowering companies to expand, innovate, and invest in long-term success. In 2024, we delivered strong financial results, with a net income of PHP 48.1 billion, up 14.0% from the previous year, and a return on equity of 13.0%. Our total consolidated assets stood at PHP 3.5 trillion, supported by a 17.0% expansion in gross loans, reflecting strong momentum across both commercial and consumer segments. Total deposits rose to PHP 2.3 trillion, with low-cost CASA deposits making up 57.8% of the total. These results underscore the impact of our strategic financial solutions enabling communities to prosper, industries to flourish, and the nation to thrive.

Partnering for Progress

Our Corporate and Commercial segments achieved a 17.7% loan growth that funded private infrastructure projects, expanded essential services, and enhanced urban development.

We are driving sustainable infrastructure growth across key sectors through strategic financing initiatives. In water utilities, we provided a PHP10 billion term loan to Maynilad Water Services, Inc. to improve its water delivery services for over 10 million customers, and extended a bilateral loan to Manila Water Company, Inc. to improve network reliability, expand wastewater services, and bolster water supply in Metro Manila’s East Zone.

We supported the clean energy transition with a PHP5 billion loan to ACEN Corporation for its Palauig Solar project and pioneered green financing in telco with a PHP4 billion Green Loan to PLDT Inc. for its nationwide fiber expansion. We also funded the data center expansion of Globe STT GDC and provided a PHP8.5 billion loan to Smart Communications—highlighting our role in driving digital inclusion and future-ready infrastructure.

In 2024, our Commercial Banking Group strengthened partnerships with middle market businesses by delivering end-to-end solutions, expanding business volume and client base, and improving customer satisfaction.

Transaction Banking recorded a 7% increase in throughput, driven by demand for payment products and trade solutions—boosting CASA, capturing new flows, and tapping into growth sectors.

Diversifying our Funding Sources

Our Financial Markets Sector remained agile, turning market challenges into growth opportunities. The successful and largest non-sovereign note, the USD1 billion dual tranche bond issuance, set a new benchmark for Philippine bank credit in international capital markets and marked the first 10-year issuance by a private Philippine bank. Rated Baa2 by Moody’s, the issuance broadens our funding base to support a growing pipeline of customer transactions.

Trading and foreign exchange income rose by 39.3% to PHP5.6 billion in 2024, boosted by the non-interest income base. This is attributed to effective liquidity management, strategic portfolio positioning, dynamic hedging strategies, and strong customer flows.

Growing our Clients’ Wealth

Despite market headwinds, our Trust Banking Group, grew parent-level Assets Under Management (AUM) by 16.6% to PHP565.9 billion in 2024. This was driven by enhanced product offerings, proactive client engagement, and a 537% surge in new traditional trust accounts. To improve client experience and accessibility, we launched the UITF Online platform, empowered Account Servicing Managers for faster transactions, and strengthened collaboration with bank relationship teams to expand reach and deepen client relationships.

We continue to serve High Net Worth Individual (HNWI) and Ultra High Net Worth (UHWNI) customers as trusted financial advisers, delivering tailored investment solutions through expert fund management and strategic partnerships. In 2024, our Private Wealth Division achieved double-digit AUM growth reaching PHP568.6 billion, as we expanded our value-added services across clients in Luzon, Visayas and Mindanao.

Our customer-first approach and service efficiency drove the strong performance of our Investment Distribution team, expanding the business by 27.0% on the back of a 24% surge in transaction value. This reinforced our lead in in primary securities markets.

Expanding Consumer Footprint

Despite heightened market competition and challenging industry, we grew our consumer loans at a healthy pace of 14.4% in 2024. Our NPL ratio improved to 2.4% from 2.6% in 2023, well below industry’s 5.7%.

Our credit card segment continued to outperform in 2024, with net receivables up 18.6% and billings rising by 18.0%, driven by stronger customer retention and usage. We maintained a strong market position, with 11% growth in customer base, reflecting enhanced credit card offerings and continued customer trust.

Auto loans posted robust growth of 18.2% year-on-year, reinforcing our market leadership in auto lending among Philippine banks. Home mortgages also gradually expanded by 4.7% year-on-year.

Our subsidiary and investment banking arm, First Metro Investment Corporation (FMIC), sharpened its focus on its core investment banking business to strengthen its position as a leading player in the Philippine market. We streamlined our operations, enhanced our competencies, exited non-core activities, and completed 14 key transactions including pioneering sustainable finance deals such as Maynilad’s PHP15 billion SEC-registered Blue Bonds and Ayala Land’s PHP14 billion Sustainability-Linked Bonds. We also strengthened access to international capital markets through Metrobank’s USD1.0 billion bond issuance in 2024. We aim to further fuel economic expansion by supporting key sectors and enabling SMEs to gain access to capital markets to power their growth.
Philippine Savings Bank (PSBank) posted a record net income of PHP5.2 billion, a 15% increase year-on-year. Growth was driven by double-digit loan demand, reduced funding and credit costs, and disciplined operating expense management.

With its commitment to ‘effortless PSBanking’, PSBank continues to innovate with customer-centric solutions and user-friendly banking experience. The bank remains committed to corporate social responsibility by supporting foundations, investing in people development initiatives, and community development programs.

AXA Philippines celebrated its 25th anniversary with the launch of Health Max Elite, a comprehensive health plan covering 150 critical illnesses, and AXA Secure Future, a seven-pay endowment plan offering guaranteed benefits alongside the continued success of MyLifeChoice, a key product offering protection and peace of mind for Filipinos with its comprehensive life, accident, and critical illness coverage. These innovative offerings reinforce AXA’s vital role within GT Capital’s financial ecosystem, integrating insurance and banking to better meet the evolving needs of customers.

ORIX METRO posted a solid net income of PHP1.09 billion driven by cost efficiency, proactive risk management, strong credit controls, and deep client relationships that contributed to lower NPL ratio. Its subsidiary, ORIX Rental Corporation, advanced sustainable mobility in Mindanao through the expansion of its Electric Vehicle Leasing Program. With tailored financial solutions and customer-centric approach, ORIX continues to fuel growth in key industries and support regional economic development.

We opened 11 new branches, expanding our network to 960. This translated to PHP1.5 trillion in CASA, a 3.4% growth from 2023.

Our promise, “You’re in Good Hands,” reflects our dedication to delivering meaningful customer experiences. We streamlined branch operations by rolling out new account-opening and tellering modules, reducing processing time and enhancing transaction accuracy and security.

Improving Customer Experience through Digital Innovation

We invested PHP1.5 billion in digital capabilities in 2024, resulting to 43% digital penetration. Our active digital user base grew 10% to 1.65 million, with total users reaching 2.1 million.

Making Customer Protection a Way of Life

At Metrobank, protecting our customers and ensuring secure banking are integral to how we deliver on our brand promise: “You’re in good hands.” This commitment is deeply embedded in our culture and operations, guided by our Board and reinforced by ongoing investments in digital transformation. We aim to not only safeguard data and privacy but also to deliver exceptional experiences that build trust and foster long-term relationships.

Our consumer protection practices are anchored on five core principles: full disclosure and transparency to enable informed decision-making; strong IT security and strict data protection protocols to uphold privacy; proactive fraud prevention measures; fair and ethical treatment of customers; and strict adherence to the Data Privacy Act to ensure confidentiality and responsible handling of customer information. These principles shape how we serve clients and uphold their best interests.

We continue to enhance the way we respond to customer concerns—resolving them promptly, efficiently, and fairly across multiple service channels. Frontliners are equipped with the tools and training needed to deliver responsive support, while our systems are continuously upgraded to detect and address issues swiftly. Our fraud prevention efforts are further strengthened through a centralized support structure and the rollout of an advanced fraud management system that enhances credit card security.

To protect customers at every touchpoint, we operate our Contact Center and Metrobank Chatbot 24/7, offering round-the-clock assistance. We launched initiatives such as the #FightFraud campaign and the Scam Proof platform, and we proactively removed clickable links from SMS and email communications to mitigate phishing risks. Ongoing digital education efforts empower clients with knowledge and tools to bank confidently and safely.

Customer feedback is at the heart of how we improve. We actively gather insights through Net Promoter Score (NPS), Customer Satisfaction (CSAT), social media sentiment analysis, and follow-ups on app reviews. These insights are crucial in driving meaningful enhancements to our products, services, and processes—allowing us to exceed expectations and strengthen relationships with the people we serve.