Metrobank has been embarking on digital innovations even before the COVID-19 global pandemic. The rapid shift in consumer behavior due to the pandemic has given us more reason to address the needs of our customers in the digital space, while we build a strong relationship with those who prefer to transact in our physical branches.
As the world inches towards a post-pandemic reality, we see digital adoption that occurred out of necessity to become a norm. Thus, while we roll out more digital channels, we continue to guide our customers from “bricks to clicks”—from transacting over the counter to their digital journey. We do this while striking a balance between digital innovation and the human touch across all our channels—delivering on our promise, “You’re in Good Hands.”

The Bank has emerged stronger and well-prepared to meet the needs of our stakeholders, as the economy moves towards full recovery.