Metropolitan Bank and Trust Company
Privacy Policy Statement

As of April 2019

Your data is in good hands.

When you bank with us, you can be confident that we will take your safety and privacy very seriously.


How Metrobank protects your data:

1.      Your data is protected by law

We will keep your data confidential and use it only within the bounds of applicable Philippine laws, rules, and regulations.


2.      Your data is protected by our high security standards

We enforce very strict policies on data within the Metrobank Group, making use of physical, technological, and procedural safeguards to keep our systems secure. Our employees regularly train in matters of protection, privacy, and confidentiality and we impose  sanctions and penalties for non-compliance.


Finally, we only engage with outside companies who meet our security standards.


3.      Your data is collected and stored through secure channels.

We collect your data through secure contact points such as our trained branch personnel, our Contact Centers, and our electronic channels.

We value your data privacy rights.

We recognize your right to have control over your personal data. Here are what we collect from you and what we use it for.


What data Metrobank collects from you:

·        Personal data and employment details

·        Financial information, business interests, and assets

·        Transaction details with third party merchants and companies

·        Video, image, and sound recordings of when you transact in branches or contact us via phone calls.

·        Non-personal information that can be read on your device when you use Metrobank’s websites, apps, and other electronic platforms.

What Metrobank uses your data for:

1.      To protect you

We use your data to further secure your accounts from fraud and other illegal activities.


2.      To keep your information updated

We use your data to validate, verify, and update your information and documents.


3.      To facilitate transactions and offer you relevant products

We share your data within the Metrobank Group to facilitate transactions and let you know about products and services relevant to you.

4.      To perform legal duties

We use your data to further improve our legal duties and due diligence in anti-money laundering and counterterrorism efforts as well as other activities required by law.


5.      To settle claims or disputes

We use your data to settle claims or disputes involving our products and services. Your data can also be used for prosecuting or defending Metrobank or its employees if needed.


We recognize your agency and ownership of your data. As such, we recognize the following:


Your rights under the Data Privacy Act of 2012:

·        The right to know if your data is being processed or has been processed, what data is being processed, and for what purposes.

·        The right to demand reasonable access to your data.

·        The right to dispute and correct inaccuracies and errors in your data.  

·        The right to revoke, block, remove, or destroy your data if it’s proven to be incomplete, outdated, unlawfully obtained, or used for unauthorized transactions.

·        The right to damages sustained from inaccurate, incomplete, outdated, false, unlawfully-obtained data as well as damages from unauthorized uses of your data.


Your safety is our priority.

We care for the safety and security of all our clients and partners. Because of this, we highly encourage the following:


How to maximize your data security:

1.      Protect and update your information

Keep your data safe by making sure your account details, PINs, username, and password are not accessible to others. Use strong passwords and change them regularly. When on electronic platforms, make sure to use devices that are safe and keep your software updated.

We will not be able to serve you properly if your information is not updated. Make sure the information you submit is accurate, complete, and not misleading. Keep documents that can verify your information safe and available. If there are changes to your information, inform us immediately.  

2.      Contact us through secure channels

Take advantage of our secure channels by contacting us through our website, branches, Contact Center, MetrobankDirect Online, and MetrobankDirect Mobile.


When communicating via email, never disclose sensitive information such as account numbers, credit card numbers, or passwords. We will never ask you for these via email. We will also never ask you to click a link to verify your information.


If we need sensitive information, an authorized bank representative will get in touch with you.

3.      Report any data issues

If you think your data has been mishandled in terms of confidentiality or integrity, or if you think your data has been tampered with, contact us through any secure channels mentioned above.


You can also directly contact our Data Privacy Offer through the following:

Data Privacy Officer
15F Metrobank Center,
7th Avenue corner 35th Street, Bonifacio Global City, Taguig City

Telephone Number: 63-2-8989026
E-mail Address:


Moving forward

Due to the rapidly evolving nature of banking and technology, we will update this Privacy Policy Statement to stay aligned with the latest laws and regulations. All changes will be posted on this site.


For any questions, clarifications, requests, or feedback on this Statement or how we process your information, you can reach us through our branches, our Contact Center, or our Data Privacy Officer.