How to defend yourself from fraudsters

Knowing is the first step to defending yourself from fraud. Here are some measures you can take to help prevent becoming a victim of fraud:

1. NEVER give away your personal and account-related information to anyone, including your One-Time Password (OTP), username and password, PIN, or CVV (the three-digit number found at back of the card). We will never ask you to provide such information over the phone, an SMS, or an e-mail.
2. Monitor your account for unusual transactions. Use the Metrobank Mobile App to track transactions. Also, make sure your mobile number is registered so you can be notified of every transaction you make under your account.
3. Be careful or avoid interacting with suspicious websites or ads that will ask for your personal information. Also make sure that the website is secure by looking at the URL that shows “https://” at the address on your browser.
4. Install and update your computer and mobile device’s anti-virus, ad-blocking, and anti-spyware software.
5. Be careful about any job offers where a supposed employer will ask for use of your personal account to process or transfer funds. Never allow anyone to use your bank account to transfer money.
6. Never entertain calls from individuals offering you a SIM upgrade. Immediately get in touch with your mobile service provider when your phone suddenly loses signal or stops working.
7. Conduct your transactions only on secured and official platforms. Always type the URL of the website you are looking for instead of clicking on links. To access the Metrobank website, use https://www.metrobank.com.ph.

If you suspect you’ve been a victim of fraud, call us immediately and report the fraud incident to (02)88-700-700 or 1-800-1888-5775. You can also email us at customercare@metrobank.com.ph using “Report on Possible Fraud” as Subject Line.